Mobikwik — Payment stucked but they are not solving problem and no customer care support

Address: Sikar , Rajasthan

On 26th july at 7: 51 PM my payment of 1800 deducted from my MobiKwik Zip wallet but not received in receiver’s account. On the next morning on 27th of july i raised a complaint over MobiKwik help desk in reply they asked transection id and screenshot of pending payment which i gave but after that i didnt get any reply and there is no option to ask them. Today it’s been 10 days but they are not responding, there is only one customer lcare number which is also busy all the time. I tried 20 times but couldn’t connect.

Today on 5th august again 2000 rupees payment stucked. Deducted from my wallet but not received on other hand. There is no option to contact them except machine driven chatbox which is very bad.

I am a student and wasted 4 hours to contact them but all negative.

Here i am attaching screenshots in which transactions id mentioned but am also mentioning here
Transection id for 26th july. : MBK[protected]
Transection id for 5th august : MBK[protected]