Mobikwik — poor service from mobikwik

I tried to add 3222/- in my mobikwik wallet to book flight tickets from via.com, after completion the Money was debited from my bank but NOT Added to the wallet, there was neither a mail nor any message stating the fault ticket raised fr the issue[protected] but no response at all. i hope you would oneday stop using all the 3rd class service!! there are more than 100 cases that face the same issue while mobikwik does nothing ...