Mobikwik — recharge account credit discrepancy

I have done annual recharge towards my tatasky subscriber id [protected] on 1st jan 2019.
The money got deducted instantly but the issue of credit towards my tata sky account still stands unresolved and the account is deactivated.
They said the money will get refunded but no action has been taken till now.
I have had enough patience to wait for 13 days but now i am losing my patience as the purpose of recharge still stands unfulfilled.
I expect a quick response from mobikwik to draw a conclusion.
I have also raised a complaint at tata sky for 3rd time with refference number: 1abtm1o1 to resolve the matter as soon as possible.