[Resolved] Mobikwik — recharge money deducted but not credited

prajakt.rawte

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

On 08.02.2020, recharged for [protected] (Bsnl, amount rs. 1551) through mobikwik (Registered no: [protected], transaction id : mbk[protected]. Money successfully debited from wallet. Recharge not credited. I have talked with bsnl customer care, there is not any record of above recharge. If they have not received it, where did the amount go? Bsnl denied to send any message or email regarding the same. Only one way to confirm is to call on 1503 / [protected]. Further, i had created a ticket with id 13797727. As per their commitment i should receive a call within 24 hrs. It has been more that 48 hours, so far i did not receive any call!! Neither, did i receive any reply or status of refund. Already registered a complaint on consumerhelpline.gov.in. But no response so far from mobikwik.

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Feb 19, 2020

Complaint marked as Resolved

They returned my money little late but okay. I suggest that they should have a proper customer care no or at least an email id.

Mobikwik customer support has been notified about the posted complaint.

Feb 16, 2020

Updated by prajakt.rawte Using tha now in the complaint some ### fraudsters are calling me after the complaint was registered. These people are pretending to be from Mobikwik and asking to share info like OTP, transaction id etc..
I received calls from these nos [protected], [protected], [protected].

Feb 16, 2020

Updated by prajakt.rawte Mobikwik has replied through email and has asked for written confirmation from BSNL. I have attached recharge history from my BSNL app.