Mobikwik — Recharge not done but money deducted

Address:

382345

I have recharged my and my family's jio number through mobikwik but only 2 of them are successfully recharged. And remaing two did not get any recharge
And i compliant in app too but did not get recharge or refund. Such poor customer support mobikwik have. I am giving my recharge details below hoping positive response from mobikwik or else i will take some legal action on this.
The first no is -[protected] with rs 303 my mobikwik order id is-rj[protected]
And second no is - [protected] with rs 402 my order id for that is-rj[protected]
Hoping help from mobikwik or else you lost your one regular customer.