Mobikwik — recharge not successful but money deducted

Address:

Khammam, Andhra Pradesh, 507117

I have tried recharging my mobile through mobikwik. Amount was deducted from my bank account.
Email id : [protected]@hotmail.com
Date : 22/06/18
I received cashback of 50 supercash.
And received mail as recharge successful from mobikwik but didn't receive any message form the operator regarding the recharge
I have been trying to contact mobikwik customer support through calls and email. But they r not responding.
I request you to take appropriate action regarding the above...