Mobikwik — refund is not yet received into my account

Address:market STREET, 533307

Payment to moglix.com successful on[protected] through mobikwik.. Transaction details are as below...

Transaction date [protected]
Transaction id 2483739

The transaction has been cancelled by moglix and money has been refunded to mobikwik and received a message from mobikwik that it has refunded the amount... Details are as below...

Refund id wap_[protected]
Transaction date [protected]
Transaction id 2483739
Total refund ₹ 3702
Refunded to bank account : ₹ 3702

But no amount has been credited into my mobikwik account till date
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Mobikwik customer support has been notified about the posted complaint.
Mar 18, 2019
Updated by PILLA RAMACHANDRAMURTHY
A support ticket has been raised with Mobikwik with Ticket #10665739
Not received valid response
Complaint comments 

Comments

My wallet amount got deducted but not transferred imps to Hdfc account please help to resolve it.

Dear Sir/Madam
I have transfer the amount from my register mobile number [protected] of Rs.700, by mistake I have transfer to my jio number [protected]
Till date I have not received amount Rs.700
I am not able to recharge the mobile

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