Mobikwik — Refund money not credited in my mobikwik account

Address:

147105

My wallet id on my mobile [protected]

Email id love. With. [protected]@gmail.com

Transaction no. Imbk[protected] and imbk[protected]

Billdesk already reverse my money but it is not credited in my mobikwik account.

I have attached all conversation with billdesk. Please give back my refund of 232.40 rupees in total (116.20 each transaction amount)

Its already 26 day passed there is no mail and call from mobikwik.

Please reply to this mail as soon as possible.

Fw: dispute regarding transaction with mobikwik

On saturday, june 24, 2017 1:52 pm, pgsupport wrote:

Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your e-mail dated june 23, 2017 regarding status of payment afore-said payment towards said merchant.

We have checked the records and confirm that the refund for the mentioned payment id imbk[protected] and imbk[protected] has been initiated at their end on 01/06/2017.

Since, payment has been refunded we request you to contact your bank and seek their advice in this regards who will be assisting for reversal of the same.

We regret and apologize for the inconvenience caused.


Warm regards,
Daniel gangurde
Payment gateway support
Billdesk

From: sunil singla [mailto:sunilsingla. [protected]@yahoo.com]
Sent: 23 june 2017 15:50
To: pgsupport
Subject: re: dispute regarding transaction with mobikwik

When you have reverse my payment. Please tell me the date and transaction id.

On friday, june 23, 2017 3:44 pm, pgsupport wrote:

Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your e-mail dated june 22, 2017, regarding payment reversal.

We have checked the records and we have confirmed that the refund for the mentioned payment has been initiated at their end through transaction id: imbk[protected] and imbk[protected].

We appreciate your patience in the interim.


Warm regards,
Yogesh shinde
Payment gateway support
Billdesk


From: sunil singla [mailto:sunilsingla. [protected]@yahoo.com]
Sent: thursday, june 22, 2017 5:34 pm
To: [protected]@billdesk.com
Subject: dispute regarding transaction with mobikwik

I made two payment from mobikwik to nsdlpan and payment status failed. Nsdlpan claims that they didn't receive any money and mobikwik claims that no refund from nsdlpan so my issue is my money and transaction amount which billdesk have, when will i got my refund back for that transaction.

Transaction date : 31 may 2017

First transaction no. : imbk[protected]

Second transaction no. : imbk[protected]

Amount : 116.2 rupees each (232.40 rupees in total)

Billed to : sunil singla
[protected]
Love. With. [protected]@gmail.com

Paid from : mobikwik.com

Paid to : nsdlpan