Mobikwik — refund not received in spite of tour operator willing to pay

Address:

Rajkot, Gujarat, 360007

My name :- pankhil
Cont no :- [protected]
Mobikwik ticket no - 7115594 and same complain rebooked on 7147015

I have booked ticket via mobikwik for vijayant travels to travel on 24th oct 2017 from ahd to rajkot.
Bus driver didnt pick me and run away and operator confirmed me to refund money but for that mobikwik has to raise request with proper explanation which was not done till date after 15 days of jorney.
suprise is operator is ready to refund my money via mobikwik but mobikwik team is so careless and slow as they dont even call me inspite of raising tickets till now.
mobikwik is not providing they tollfree or direct speak contact numbers and their help desk is sending simple robot reply. "your request raises, please be patient etc etc." they are so afraid to face customers because mobikwik staff is not aware how to deal with operators and merchants.
finally after 10 days they closed my request without giving any refund and i was force to raise new ticket. I really suprise because of mobikwik mistake i take a lot off follow ups since 15days but yet no one from their help desk assuring for refund.
i wish to raise this complain to consumer court to bide a deadline for customer complain resolution and reimberment for ignorance of our complaint.