Mobikwik — Refund not received of non-clearing amount

Address:122002
Website:www.mobikwik.com

I have attempted to pay the electricity bill on 9th Nov, 2015. The amount was debited from my bank account(Transaction ID:MEDR/ZAAK EPAYMEN/266105) but it not successful. I raised a ticket( Ticket no. 3822858) for same and status is still "In Progress" from last 2 months. Also I tried contacting customer care via telephone and mails but have not received any response. Kindly revert me on [protected]@gmail.com id ASAP.
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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