Mobikwik — refund not received via booked makemytrip

Address:	600044
Website:	www.mobikwik.com

Hello mobikwik

I am booking bus ticket via mobikwik ticket number: b3kvx8ed (Operator pnr: ts[protected]fufp/302764/idayakottai - chennai)
To: chennai bus type: a/c-sleeper
Makemytrip bus id: nu[protected].

I am cancel this order. Rs.1260 refund amount to send mobikwik.

I contact make my trip customer care and told to already amount sent to mobikwik. But till now not received. Where is my amount??