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[Resolved]  Mobikwik — Refund of transaction made not received

Hi, made a transaction to add amount in wallet of mobikwik, amount rs 1833.79 the same is not credited in wallet but debited from bank account. Bank has shared credit details as well of the beneficiary. Its been more than 40 days there is no resolution to it even from escalations. No response on ticket raised, email, twitter, calls nowhere. Details shared by icici bank of the account to which it is credited.
Payee Name: MobiKwik Ecommerce
Payee Mobile: [protected]
Payee Account: 0137SLMOBIAC
Payee Ifsc: ICIC0DC0099
Payee VPA: [protected]@icici
There is no proof from mobikwik team that it was failed transaction, bt icici has the proof it was a successful transaction
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Sep 21, 2022
Complaint marked as Resolved 
I myself contacted the cc number of mobikwik, they answered my call and refunded the amount. cc number: 08069808686
Mobikwik customer support has been notified about the posted complaint.
Sep 20, 2022
Updated by kanganavashi
attaching statement below for verifying

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