[Resolved]  Mobikwik — Refund of transaction made not received

Hi, made a transaction to add amount in wallet of mobikwik, amount rs 1833.79 the same is not credited in wallet but debited from bank account. Bank has shared credit details as well of the beneficiary. Its been more than 40 days there is no resolution to it even from escalations. No response on ticket raised, email, twitter, calls nowhere. Details shared by icici bank of the account to which it is credited.
Payee Name: MobiKwik Ecommerce
Payee Mobile: [protected]
Payee Account: 0137SLMOBIAC
Payee Ifsc: ICIC0DC0099
Payee VPA: [protected]@icici
There is no proof from mobikwik team that it was failed transaction, bt icici has the proof it was a successful transaction
Was this information helpful?
No (0)
Yes (0)
Sep 21, 2022
Complaint marked as Resolved 
I myself contacted the cc number of mobikwik, they answered my call and refunded the amount. cc number: 08069808686
Mobikwik customer support has been notified about the posted complaint.
Sep 20, 2022
Updated by kanganavashi
attaching statement below for verifying

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    View all Mobikwik contact information