Mobikwik — refunded amount not credited in my bank account. request you to solve my problem.

Address:

Mumbai City, Maharashtra, 400076

I have made a hdfc credit card payment on 11th nov 2018, but it was a wrong transaction for hdfc bank dated 11th nov 2018 amount of rs. 11, 986/-. Later on, as per given details, hdfc bank has successfully transferred amount of rs.11986 to the source account with the reference number vmtcb02684 and arn # 74552428010000086871470 on november 26, 2018. Also, the amount of rs.1334 has been transferred to the source account with the reference number vmtcb02685 and arn # 74552428012000125069936 on november 28, 2018.
Mobikwik also confirmed these transections - operator id 000109, but these entries are missing in my history. Attaching proof that there is no transaction as per given date or month. Also, i need to know if the transaction happened then, where is my money gone? Its a really been long and i don't want to lose my hard earned money. Please help.