Mobikwik — Regarding Loan Credit to account

Hi, I took a Zip loan of Rs. 30000 from MobiKwik on Saturday, 28 July2023. The loan got approved, the EMI schedule also started in the app immediately, but the loan amount has not been deposited to my bank account till now. On reaching MobiKwik via their app, Twitter handle, and email I was told that the amount will get credited to my registered bank account within 24 hrs working hours. However, now even after almost
24 hrs working hours I've not received my loan amount. My MobiKwik registered mobile number is: [[protected]] and my registered email ID is: [protected]@gmail.com. The loan account number is: 6534843 and the NBFC partner is "Lendbox". I'm also attaching all relevant screenshots for your reference. Could you please look into my issue and kindly get the Rs. 30000 loan amount credited . I'm in urgent need of the funds. I'll be always grateful if you kindly do the needful