Mobikwik Complaints & Reviews

Sir,
i hv recharged my bsnl connection wid INR 89/- from mobikwik.com on[protected] and my order no.is [protected], but recharge was not successful due to some error in connection and my money is credited in mobikwik.com wallet. After that i hv complaint about it to mobikwik support to credit my money in my bank account but they replied that "We request you to try to recharge your Mobile/DTH connection once again for the amount...

Hi,

Yesterday(on 17th March), i tried to recharge my Mobikwik account balance paying Rs.340. The amount is debited from my bank account, but still nothing is credited to my mobikwik account balance. Can someone tell me is this really a fraud company. Do they have any customer care number to contact.
Even i have raised a complaint on their site, and my ticket number is 11005. But till date this is still an open issue....

Dear Sir/Madam,

I am writing to formally raise a complaint against The MobiKwik for repeated negligence, mental harassment, and failure to provide resolution regarding my multiple ticket submissions related to KYC and account issues.

Despite submitting my documents and KYC details multiple times across five or more tickets, I have not received a proper resolution or support. This prolonged delay has caused unnecessary stress, wasted my time, and negatively affected my mental well-being.

As a consumer, I have the right to receive fair service and timely support. Due to the lack of action and communication, I am preparing to file a legal complaint with the National Consumer Disputes Redressal Commission (NCDRC) under the Consumer Protection Act, 2019 for the following reasons:

Mental harassment and emotional stress

Delay and deficiency in service

Negligence in resolving repeated complaints

Wastage of time and violation of consumer rights

Hi There,

I have used Mobikwik one time for making a payment of Electricity bill of my neighbor. But now Mobikwik deduct my money every month from Dec '24 to till date (Mar 25). We have requested many times to stop the autopay but they are not listening. Even I have not started autopay. Customer service is very bed. They are not listening. They reply if we will delete our Mobikwik account. Still Autopay will not going to stop.

On 22 Nov 2023, Fraud transaction happened from my mobukwik wallet.
Immediately I have escalated to the cybercrime and filed an FIR in my nearest police station. Deatails are below.

Date of incident: 22-Nov-2023
From: Mobikwik zip wallet
Mobile number/Mobikwik account number: [protected]
Cybercrime TransactionId :[protected]
TransactionAmount: 57800
FIR reference number: 974/2023
Petetion number: 1379/2144/2023
GSC NUMBER: PO[protected]

This happened due to unsecure zip wallet. Without any intimation amount got debited from my account and Mobikwik is making me as responsible for this fraud transaction.

Mobikwik is continuously sending ever month bill with higher rate of interests and blocked my CIBIL as well, which is affecting my day-to-day transactions.

Eventhough I have taken all precautions and without any mistake from my side, I am facing all unnecessary actions from Mobikwik. Kindly look into my case and help me accordingly.

Sir/mam, i recently got to know about this scam which happened with me from last 2 years i haven't used MobiKwik app but they sanctioned this loan of 15000 rupees and 100 rupees without informing me and they didn't even ask my permission about this, they put this loan on their app which is lenting me 15000 rupees. And another of 100 rupees by idfc bank. It is complete fraud against me by them . They misused my identity. So i request you to closed these account.

Take a strict action against them. Raise a complaint against them

One loan of 100 rupees through MobiKwik they opened &closed on their own .
But another one of this big loan is still active pls Report this to transctree technologies Pvt Ltd which is releted with lendbox through MobiKwik to close their loan which is showing still active.
I also contacted MobiKwik about this 15000 rupees unauthorised loan they said they closed it but its still showing on my cibil score as active.
So pls help me.

I am writing to escalate an issue regarding a failed credit card payment I made on 8th January 2025 for the amount of Rs. 17, 000. The payment failed, and I received a notification stating that the amount has been refunded. However, the refund has not been credited to my account yet.

I have already raised a ticket through the app, but there has been no resolution or update on the matter. This delay is causing inconvenience, and I kindly request your immediate attention to resolve the issue.

Here are the details for your reference:
- Date of Payment: 8th January 2025
- Amount: Rs. 17, 000
- Transaction Reference: MBK[protected]
Ticket ID: 24588649

Attaching the app transactions screenshots

Please let me know the status of the refund at the earliest.
Looking forward to a prompt resolution.

Regards,
Nishant Mishra

Dear sir,

i sent money through mobikwik upi to my friend given mobile number that mobile no was correct, that number previously he had liked to the his mobikwik account, now he is not using mobikwik and not using mobile no liked sbi bank, before sending money i was confirmed his mobile no and sent it, money was sucessfully transfered to his unused sbi bank account and sbi debited that money.please help me to get my money back to me.
Transition valve Rs415/-,
Transition Date:03/12/2024.
Transition id:[protected]

Hi Team,
There are 3 Transactions in my account
1> On 1-Jun 2023 of 1500 Rs shows successful but it was never reached to Designated account I have attached screenshot (1) below.
somedays before I started receiving alerts from Mobiwik and paid the 1500 Rs also now I see there other charges levied on my account.

2> 2nd Transaction was tried on my VI mobile recharge on 13 Jul which was again through as per Mobiwik but as you can see from my Recharge history it never recharged of 1500 RS.

3> 3rd Transaction of 20 Rupees to another VI mobile number was tried on 19 Jul and it was through and you can see it in recharge history.

I had requested to block the account so can't present screenshots from Mobiwik account hope you can get that information easily.

So Can you please Reverse for all these Failed transactions from my account along with Late payment fees and confirm back quickly.

Transaction ID: MBK[protected]
Amount: 1500.0
Transaction Date: 13/07/2023 21:13:52

I had invested my money in Mobikwik flexi option where company provide flexi option to deposite & withdraw invested amount any time where as company also offering plus option where investment gets invested for locking period on higher rate of interest.

But my money is blocked by mobikwik without my consent and confirmation and only trench amount is its getting released 12th of every month which was neither anywhere communicated at the time of investment nor taken consent from me for locking my investment.

I have called your customer care yesterday for 16 mins but I didn’t get any satisfactory response and any complaint number on my investment locking without my consent .

My family member is admitted in hospital and I need my money back immediately. Any loss of my family member due to delay in refund of my investment by mobikwik complete responsibility will be of Mobikwik

I ordered a product from Myntra on July 10, 2024, worth ₹930, which I paid for using MobiKwik Zip Pay Later wallet. When I returned the order, I received a refund of ₹911.74 on October 1, 2024, at 08:24 PM back into my MobiKwik Zip wallet. However, when I try to withdraw this amount and link my bank account, the transaction remains pending and fails.
Yesterday, when I contacted MobiKwik customer care, they asked me to raise a complaint and assured me that my refund would be processed within 24 hours. However, when I called them again today, they informed me that due to technical issues, the refund is not being processed. Additionally, they have blocked my Zip wallet for quite some time and mentioned that the refund will only be processed after the wallet is unblocked. I have no outstanding dues on my Zip Pay Later account.
I have been requesting a resolution, but they are unable to provide a specific timeline. I am extremely frustrated with this situation and request your assistance.

Dear Team,

I haven't done anything wrong with my mobikwik account but unfortunately my account got disabled, I requested to enable my account 5 days back to validation team but still it was not enabled nor not received any response I submitted required documents also with my mail [protected]@gmail.com, please re enable my account as soon as possible.

Thanks,
Gagana.

I have withdrawal my xtra investment of 105000 on 03-sep-2024 and till now i didn't received my money in bank account and the transaction is showing as pending.
Below are the detail of the transacetion and Mobikwik account
Registered mobile number: [protected]
Registered mail id: [protected]@gmail.com
Transaction id : P2P-76741675720158892608150

Hi,

I have done a withdrawal of Rs105000/- from mobikwik xtra and its been more than 3 days now still the amount not credited to my bank account and the status of withdrawal is showing as Pending.

Amount - Rs 105000
invested Transaction Id: 2015889260986318114350
withdrawl Transaction ID - P2P-76741675720158892608150

Date of withdrawl - 03 Sep2024, 9:00 AM
Linked Bank Account (Receiving bank account) - Canara Bank

Kindly check and pls return my money. I am in urgent need of money.

There was a unauthorized transaction in my account with mobile number [protected]. Email - [protected]@gmail.com

I reported the txn but my mobikwik account was freezed and it has been more than 10 days but no response.
Txn date[protected]
TxId - [protected]

i have a huge investment in their product and now i want to withdraw but as my account is freezed, I am not able to do the same.

Kindly help with unfreezing my account

I have used mobikwik before 1 year for testing recharge.
After 2 months i got calls from company mobikwick person says me to pay 253 rs after that your account is closed. I have paid alredty 253 ammount with penelty. But agents call mi and showing 2000 amount with penalty's. I have used only 100 rs for zip testing alredy paid amouunt is 253 rs with penalty. They are making huge fraud with many peoples.

It's been 10 days my rent payment has not been credited to beneficiary account yet. I've transferred rent payment of 13000 rupees to my landlord account on 12 th July it's showing successful on 15th July, but not credited on landlord account yet. I've raised ticket on same issue on 17th July with landlord account transaction details but no resolution provided by your customer care team yet .I've called mobikwik customer customer care so many times but they also donot resolve my issue. I am afraid about my money. I've attached all required things for your reference. Please credit money on landlord account or refund my money.

Dear Sir/Madam,

I hope this message finds you well. I am writing to bring to your attention a significant discrepancy in my CIBIL score report that needs immediate rectification.

Upon reviewing my latest credit report from CIBIL, I have discovered that my loan with TRANSACTREE TECHNOLOGIES PVT LTD is incorrectly listed as two separate accounts. Here are the details:

Original Loan Account:

Loan Account Number: 5113758U
Loan Amount: 5, 305
Date of Initiation :[protected]
Current Status: ACTIVE

Duplicate Loan Account:

Loan Account Number: 7488911U
Loan Amount: 0
Date of Initiation:[protected]
Current Status: ACTIVE
I would like to clarify the following points regarding these accounts:

The original loan account has not been updated to reflect the full repayment and clearance.
The duplicate loan account was erroneously created and has been cleared of all dues, yet it remains active on my credit report.
I request your immediate intervention to:

Correct the status of the original loan account to reflect the full repayment and clearance, as it currently inaccurately reflects overdue status.
Remove the duplicate loan account entirely from my credit report, as it no longer holds any outstanding dues.
I have attached copies of relevant documents, including repayment confirmations and my credit report highlighting these discrepancies, for your review and reference.

Your prompt attention to this matter and swift resolution would be greatly appreciated. Please confirm once the necessary corrections have been made to my CIBIL score report.

Thank you for your assistance in resolving this issue promptly.

This company's actions have seriously affected our financial life and our family

Best regards,

KIRIJA ARAN
[protected]@gmail.com

Hello, On 31th May'24 night at 19:55, i recieved a call from [protected] and this call was automated ivr call which said "someone is trying to transaction of Rs.1499/- to your mobikwik account, press 1 to reject the transaction", then i pressed 1. After this ivr asked to enter the pin which i had received in sms to confirm my identity. I entered otp on ivr and within 3 minutes 2 txn from my mobikwik zip balance happened worth Rs. 1499/- at Myntra & another also Rs.1499/- at JK Mobile Both transaction disputed which are not made by me & also complaint rised with reference no. Ticket #18112703, Ticket #18112662, Ticket #18112532 at yr mobikwik Help & support section today i got ZIP bill generate on 1st Jun Rs.2998/- for paying till 5th june, otherwise late fees charged WHAT CAN I DO ????
new Ticket ID[protected] Fraud Transaction Reference No. 2620f2e9dcaf1ca & 2620f326983fafc

The incident was happened on 26th June 2024.
My amount was debited from my card to Mobikwik, through unfortunate wrong call.
Take action immediately and resolve my problem as soon as possible.
1499/- was debited twice from my account totally 2998/- was debited, return the ammount.