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Mobikwik — regarding log in to my account

Once logout from my account l am unable to login... Everytime it shows that couldn't connect to the network... Even i have full network.. I have two accounts with different email id and mobile number...in both accounts i am facing same problem from last few days.. Please check out the matter behind login process and resolve the issue regarding login as soon as possible..
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Dear sir,

I did recharged to my no. [protected] (ported from voda to airtel). Through mobikwik app..but mobikwik gaves error like transaction failed after bank otp confirmation .. then instatly i got message from bank that( 499 deducted from your account. )
.
So .. this way i have lost my 499rs .. kindly request them .. to refund my money..
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    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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