Mobikwik — Rs.470.89 deducted from my SBI account by Mobikwik but not added to my Wallet

Address:

5th Floor, Huda City Centre Metro Station, Sector 29, Gurugram, Haryana 122001, India

I have added Rs. 470.89 to Mobikwik wallet on 27.05.202, amount deducted from SBI account but not reached in to my Mobikwik wallet, after this waited for 2-3 days but nothing was refunded in my SBI account as failed transaction, checked my SBI net banking it is showing that Rs. 470.89 transferred to "Mobikwik Gurgaon". Regarding this matter I have contacted to Mobikwik customer care and registered my complaint on dt. 11.06.2021 complaint No. is 19556937 and from that day contacted them about 6 -7 times but they always said we are enquiring, your matter highlighted, you will get resolution in 6-7 days, etc.

Doing all this from my side but no solution provided from the Mobikwik just making fool to me.