[Resolved] Mobikwik — Rs. 500 was deducted from my account

vishalgupta1486

from Ponnampet, Karnataka

Address:

Bharuch, Gujarat

Hello Sir, this is Vishal Gupta. I tried to recharge my vodafone mobile number [protected] through mobikwik.com using my HDFC Bank Debit Card. Rs. 500 was deducted from my account but my mobile number was not recharged. Though on mobikwik.com, I received a message that my transaction was successful.

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Complaint marked as Resolved

After submitting my complaint on www.consumercomplaints.in, two days later I received a mail from www.mobikwik.com that my money has been refunded to my Mobikwik account wallet. Then I tried to recharge my mobile number again, and this time money was deducted from my Mobikwik wallet and the recharge was successful. Thank you consumercomplaints.in team for resolving my complaint as Mobikwik customer care executives were not picking up my phone.

Mobikwik customer support has been notified about the posted complaint.

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Mobikwik Customer Care

from Gurgaon, Haryana

Verified Support

Dear User,

Namaste!

I am here with an update on your recharge query.

As per the feedback received from Operator about the mentioned recharge, it was unsuccessful.

The good news is I have refunded the amount to your MobiKwik Wallet.

You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance.

Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers.

If there is anything else I can help you with, just write back.

With you,
Your Happiness Officer
Mobikwik.com
http://about.me/mobikwikpals