Mobikwik — Subject: Urgent Escalation: Refund Not Received for Failed Credit Card Payment

I am writing to escalate an issue regarding a failed credit card payment I made on 8th January 2025 for the amount of Rs. 17, 000. The payment failed, and I received a notification stating that the amount has been refunded. However, the refund has not been credited to my account yet.

I have already raised a ticket through the app, but there has been no resolution or update on the matter. This delay is causing inconvenience, and I kindly request your immediate attention to resolve the issue.

Here are the details for your reference:
- Date of Payment: 8th January 2025
- Amount: Rs. 17, 000
- Transaction Reference: MBK[protected]
Ticket ID: 24588649

Attaching the app transactions screenshots

Please let me know the status of the refund at the earliest.
Looking forward to a prompt resolution.

Regards,
Nishant Mishra