Mobikwik — supercash utilisation

Dear team,

I have supercash of 2000+ in my account, and mobikwik as written in faq that 5% of supercash can be redeemed for all transaction. But i am unable to redeem supercash for any of my transacation from last month and supercash (1000 approx) is going to expire on 15th may, even i have sent complaint to mobikwik 2-3 times about the issue but they are closing the tickets without informing me.
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Dear sir
I order an item from mobikwik I have supercashback buthe it not working every transactions.
Why give me cashback.
10 Rs wallet me refund ho gaya But bank me 240 Rs cr. Nai hua hai please send !
1.date 18/04/2018
2.Transaction no. MK[protected]

Hello, my jio recharge failed, Rs.399 money deducted..Plz refund my money back

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