Mobikwik — supercash utilization

Address:	Gurgaon, Haryana, 122002
Website:	www.mobikwik.com

I ordered something in FirstCry.com and made payment via Mobikwik. In this wallet I had supercash rewards which usually will be utilized during payment for about 10% of supercash and rest will be via normal payment from wallet or via credit/debit cards. But instead o[censored]tilizing the supercash full payment was taken from the wallet. When I questioned to support they were saying currently they are running a program which will only earn supercash so balance supercash will not be utilized. But refer attached offer for FirstCry, I didnt use the promo code during the transaction, which means I shouldnt be getting supercash for this transaction but its suppose to use the existing earned supercash balance. But support is keep on giving the same answer and they sticking with their answers.. which is really disguising.