Mobikwik — They charge more than 4% processing fee per transaction for sending out wallet money to our bank account

Address:	Gurgaon, Haryana, 122002
Website:	www.mobikwik.com

For transfering my money 5000(which is the maximum limit for a day) from wallet to my bank account, it is showing processing fee of rs 250. Please let me know why shall I pay 250 rs per transaction for nothing. This is the first time I used this wallet and I am really feeling sad about it as I have rs10000 refund amount from yatra.com and will have to pay 500 rs just to take my money back to my bank account.
Please look into the issue and help me out asap. Also, We don't have facility to call customer care and talk to an executive.