Mobikwik — to get a refund for the transaction in mobikwik of amazon gift card purchase

I am sai vinay i have done a transition on 12 jan 2020 at 1:30 and that transaction was amazon gift card purchase of 1300 and the amount was deducted from by bank was 1243.04 by the deduction of 56.96 of mobikwik super cash and have gave complaint to mobikwik customer care but they have said please wait for 24 hours your money will be credited but until now i cannot get my money and today was 15th jan 2020 please refund my amount as soon as possible and the order id:59becb6a08cb2.