Mobikwik — transfer my money to my bank account

I don’t find your app or website user friendly at all. I cannot even change my number. I have my wallet balance in my mobiwik account. Even when i’m trying to push it to my bank account, i need to pay the tax amount which is not at all being followed in any other website. It’s realky ridiculous. I’ve already reported this issue many a times and find it hopeless. It’s high time. My mobiwik acc [protected]
[protected]@gmail.com
It’s high time. I can’t even take my money back during an emergency situation. Please send my money back to my bank account