Mobikwik — Transferred money is missing

ajnas muhammed

Dec 3, 2021

Address: 5th Floor, Huda City Centre Metro Station, Sector 29, Gurugram, Haryana – 122001

Hello sir

I have done a transfer of RS 9991.54 to my coinswitch kuber account using mobiKwik (wallet to bank transfer) on 26th Nov 2021. But the amount is not reflected to my account. I tried to call then from 26th nov to tilldate many time but it is not getting connected. I have even registered a complaint in their help section, But still my problem is not resolved yet.

My issue details

I have transferred an amount of 9991.54 from my mobiKwik wallet to the coinswich account using wallet to bank transfer mechanism. Since the amount is not credited to my coin switch account, I have tried to contact mobiKwick and coinswitch. But getting connected with mobiKwik is very hard (mobiKwik contact no:[protected]. I contacted coinswtich customer service. Their reply is given below.

"Dear Ajnas,

Thanks for contacting CoinSwitch Kuber Support.

Please accept my apologies for any inconvenience this has caused.

I regret to inform you that the transaction of INR that you are referring to did not clear the payment gateway. As per the update from the concerned payment gateway merchant, your refund of INR 9875 with the refund UTR[protected] has been processed successfully. We request you to check your bank statement to track the refund.

Please do not hesitate to contact us if you have any further concerns and we will be happy to assist you.

We appreciate your patience in this situation. Thank you for your continuous support and understanding.

If you have any more questions, please do not hesitate to contact us. We’ll be delighted to assist you."

After receiving this, I checked my account statement, there no transaction of that amount in these dates (from 26 nov to till date). and I even tried to put a ticket to mobiKwik account, But their reply is (they only chat)

"Your wallet to bank transfer is successful with RRN number[protected] and the amount has been credited to the beneficiary's account-- "

But it is not reflected to my coinswitch account account.

So in conclusion, mobiKwik is telling my transfer of money is successful and it is credited to the bank account and coinswitch is telling my transfer did not clear the payment gateway.
Till now where did the money go?
please help.

If the money is transferred to my account then which date did they transfer? If not when I can expect the money in my account.

Was this information helpful?

No (0)

Yes (1)

Mobikwik customer support has been notified about the posted complaint.

Dec 06, 2021

Updated by ajnas muhammed They did not resolved the complaint yet

Dec 06, 2021

Updated by ajnas muhammed I have issued a complaint regarding the refund issue of the money which I sent to my coinswitch account using the mobiKwik application. Even though MobiKwick says they resolve the issue in 24 hrs, I am trying to resolve my issue from 26th nov onwards. I will detail my issue again. I have done a transfer of 9991.54 rs from mobiKwik account to my coinswitch account on 26th nov 2021. But the amount is not credited to my coinswitch account. When I contacted coinswitch, they replied that sometimes the transaction may take a while to perform. I waited for a 3 to 4 days, then I again contacted coinswitch with same issue. Due to my continues contact on 3rd Dec they replied me that

""Dear Ajnas,

Thanks for contacting CoinSwitch Kuber Support.

Please accept my apologies for any inconvenience this has caused.

I regret to inform you that the transaction of INR that you are referring to did not clear the payment gateway. As per the update from the concerned payment gateway merchant, your refund of INR 9875 with the refund UTR[protected] has been processed successfully. We request you to check your bank statement to track the refund.

Please do not hesitate to contact us if you have any further concerns and we will be happy to assist you.

We appreciate your patience in this situation. Thank you for your continuous support and understanding.

If you have any more questions, please do not hesitate to contact us. We’ll be delighted to assist you."

Upon receiving this mail, I tried to contact mobiKwik through phone but it seems like it is impossible to contact them on the phone. So I put a ticket on MobiKwik explaining my issue. So they replied that.

"Your wallet to bank transfer is successful with RRN number[protected] and the amount has been credited to the beneficiary's account-- "
"
Since I did not receive money in my coins switch and bank account, I again contacted the coinswitch customer care. So they replied me that

"Dear Ajnas,

Greetings from CoinSwitch!

Thank you for your response.

Please be informed that the deposit of Rs 9875 with UTR[protected] was done on 26/11/2021 to the IDBI bank account of CoinSwitch Kuber, which failed and hence, it was refunded to your bank account with UTR[protected]. Please check the bank statement of the account number that ends with 6704, which is the account used to make the deposit.

I can see that you had made a different deposit of Rs 20, 000 using Mobikwik on 25/11/2021, which was successful and the amount has been deposited to your CoinSwitch Kuber wallet.

Please feel free to contact us regarding any issue or query."

I don't know anything about the account ending with 6704. I guess that could be the mobiKwik account. By putting all these information, I again contacted MobiKwik and they replied me that

"Dear User,

Greetings from MobiKwik!

This is in reference to your concern regarding wallet to bank transfer.

Your wallet to bank transfer transaction is successful with RRN number[protected] and the amount has been credited to beneficiary's account.

We request you to kindly check the beneficiary's bank statement for more clarification. In case amount has not been credited, we request you to provide us the updated bank statement from transaction day till date at [protected]@mobikwik.com in order to assist you further.

Disclaimer: Beware of Fake Videos, Messages & Calls claiming to be from MobiKwik. Never share your password, Credit/Debit card PIN, CVV or any confidential information since MobiKwik will never seek such information.

Regards
Team MobiKwik"

From this mail I received this email id, I have checked my account statement, but the money has not been received till date. So I forward my account summary to this email id and I got the reply as

"

Respected Madam/Sir,

Thank You for contacting One MobiKwik Systems Private Limited (“MobiKwik”)

We believe this email was sent to us ([protected]@mobikwik.com) by mistake and wanted to make you aware of it possibly reaching the wrong destination as this email address is for documents verification related matters and queries ONLY. If this message was intended to contact the Documents Verification Team for any Documents sent for review and or related purpose, we look forward to discussing the matter with you further.

Please find the list of documents which may be requested from you from time to time in order to verify and or validate your MobiKwik Account or related information.

a. Govt. Issued Identification Proof ( PAN Card / Aadhaar Card / Voter’s ID / Passport / Driving License / Any other Govt. Issued ID

b. Transaction Proof ( Bank Account Statement / Passbook / Credit Card Statement )

c. Bills ( Telephone / Mobile )

d. Screenshots ( As may be Applicable and or Prescribed from time to time )

e. Any other information which we might deem necessary.

Please Note: All Documents MUST be Self Attested and Legible

However, if this message was intended for the reasons mentioned below, we request you to follow the steps prescribed herein for resolution:

· If you are an existing MobiKwik Wallet user and you have MobiKwik Wallet related queries/complains, please go to: http://www.mobikwik.com/help and log a support ticket.

· All Customers, Cardholders and Banks can now reach us on the following available modes and report any fraudulent transaction immediately.

a. Email – [protected]@mobikwik.com / [protected]@mobikwik.com

· If you wish to report a misuse of your Credit Card / Debit Card or Net Banking for any kind of transaction on MobiKwik, we request you to kindly send the following details to [protected]@mobikwik.com so that we can expedite our investigation process:

a. Amount, date & time of each transaction(s).

b. First 6 and last 4 digits of the Debit/Credit card through which transaction(s) was/were made.

c. Copy of bank statement / Credit Card Statement

d. Copy of Govt. Issued ID proof.

· Alternatively we can be reached at: ONE MOBIKWIK SYSTEMS PRIVATE LIMITED - Good Earth Business Bay - #601, 6th Floor, Sector 58, Gurugram - 122101.

"

But still my money has not come back to my account. So now please tell me what should I do further, I am again attaching my account statement along with this mail

Dec 06, 2021

Updated by ajnas muhammed I tried to call their numbers, They are either switched off or not reachable