Mobikwik — Twice recharge and super cash benefit

Website:

mobikwik app

My name is ketan vyas
There three issues which occurred as below from mobikwik app service provider
1. I did recharge on a vodafone number of rs 259. Twice amount deducted for the same recharge.
2. As per the supercash benefits, there should be less deduction from main wallet, but every time, the full amount is deducted. I have lost full amount on recharge.
I. I recharged with 125
Ii. I recharged with rs 259, total payable amount was 221, but wallet lost 259 twice
3. I complained through app, still no response.
With all it is felt that if the amount is not recovered, it raises a question of fraud and cheating to the customer in the name of supercash.