Mobikwik — unable to access my account (login issue)

Address:Gurgaon, Haryana, 122008

Hi,
Due to multiple otp request i am not able to login then raised ticket regarding that issue and ticket id: 9666297 then the popup message appeared and shows try again after 24hrs. Then i again tried to login after 28hrs faced the same then had a conversation with twitter support they gave me an email id [protected]@mobikwik.com i did mailed on that but did get any satisfying reply. My email id is [protected]@gmail.com.
Now i don't have any hope that my issue will resolve, i believe that i wasted time money on mobikwik pathetic customer service.
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Mobikwik customer support has been notified about the posted complaint.
Nov 11, 2018
Updated by aryanankit
Still my account is disabled. I have money in my wallet and not able to use it.
kindly recheck the issue and try to resolved it as soon as possible..

Complaint comments 

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I have transferred some amount to Mobikwik account from my other bank account...that amount has been deducted from my bank account but yet not added to my Mobikwik account..I am the new user of your services and this was my first transaction but I have to say it is a worst experience ever.
I have added 10000rs to my mobikwik wallet and I am unable to transfer the money to bank account
I am getting error as service currently unavailable while uploading kyc
I am in hospital and I have to pay the hospital bills
please resolve this at earliest

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