Mobikwik — unable to transfer money from mobikwik wallet

Hi, my self yuvaraj, today I added money from my credit card to mobiwiki wallet RS 14, 500/- and now if I trying to send the money to my bank account from wallet it says "email id not found in the request even though I didn't make any changes recently and the mail id is already updated against my profile, so please help me out of this issue and my money got locked with the wallet, I need the amount ASAP to full fill my commitments

Reg mob no : +91-[protected]
Reg mail id: [protected]@gmail.com
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