Mobikwik — unauthorized debit from my mobikwik wallet

Around 5 am on 15th jan i got 2 otps of transaction of 20 and 100 rs to vodafone idea. I was sleeping at that time.
In morning i noticed that i lost total 120 rs from mobikwik account.
There is serious security flaw with mobikwik application.
I mailed customer service details and asked to refund my money as soon as possible.
I have never shared any otp, login id password to anyone else.
I asked multiple updates regarding my ticket-#[protected]Ticket id) still i havent got any response.