[Resolved]  Mobikwik — unsuccessful recharge, money not refunded

Sir/Madam, I recharged my vodafone mobile no-[protected] of Rs. 97 on 24/12/2014 through mobikwik.com via web. but the recharge was unsuccessful. mobikwik -Transaction Id [protected]. then i wrote to mobikwik to refund my money . but till now they didn't refund my money. what should i do? conversation between mobikwik & me is below: TICKET #1768039Awaiting Your Reply TRX ID-[protected] FOR RS.97.00 MOB: [protected], NEITHER RECHARGE SUCCESSFUL NOR THE BALANCE IS REDUNDED TO WALLET. PLZ DO RECHARGE TO THIS MOBILE NO. AS SOON AS POSSIBLE. [protected]:44:00.0 Dear user, Namaste! I understand how disappointing it can be that you still haven't received your recharge and money got deducted from wallet. I extend our apologies for the delay caused. I am sending the details to your operator to check the status of your mentioned recharge. I appreciate your patience and will get back to you with the status in next 48 hours. With you, Your Happiness Officer, MobiKwik.com http://about.me/mobikwikpals [protected]:55:39.0 TICKET #1772011Awaiting Your Reply TRX ID-[protected] FOR RS.97.00 MOB: [protected], NEITHER RECHARGE SUCCESSFUL NOR THE BALANCE IS REDUNDED TO WALLET. PLZ DO RECHARGE TO THIS MOBILE NO. AS SOON AS POSSIBLE. just now i have recharge the same number, so plz don't recharge the mobile number, credit the amount to wallet as early. thaning you raju karmakar [protected]:20:00.0 Dear user, Namaste! I understand how disappointing it can be that you still haven't received your recharge and money got deducted from wallet. I extend our apologies for the delay caused. I am sending the details to your operator to check the status of your mentioned recharge. I appreciate your patience and will get back to you with the status in next 48 hours. With you, Your Happiness Officer, MobiKwik.com http://about.me/mobikwikpals [protected]:55:43.0 TICKET #1790103Awaiting Your Reply TRX ID-[protected] FOR RS.97.00 MOB: [protected], NEITHER RECHARGE SUCCESSFUL NOR THE BALANCE IS REfUNDED TO WALLET AFTER 48 HOURS, THOUGH IT WAS SAID THAT THE PROBLEM WILL BE RESOLVED WITHIN 48 HOURS..RECHARGE WAS DONE ON 24/12/2014. PLZ REFUND MY MONEY TO MY WALLET OR BANK ACCOUNT. [protected]:13:57.0 TICKET #1796060Awaiting Your Reply will i get refund of TRX ID[protected]. of Rs. 97 or not? reply positively. [protected]:04:44.0