Mobikwik — unsupportive customer service

On 30th april i've done a recharge of jio for ₹399 and applied a coupon jiotalk according to this i should receive a cashback of₹300. The cashback is not credited to my wallet but in history it is showing that it has been given
But actually it was not credited

I've also placed my query on mobikwik application help and support but does not received any supercash
Look into this matter asap!
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I recharged my sundirect DTH on 26/04/2018 worth rs 578, 209 respectively. My sundirect DTH ID. [protected]. So the recharge was failed the both money deducted from my account. I didn't get refund yet. Kindly do the needful

My transaction was failed and my balance is not credited to wallet and there is not any active customer service.
WHY THE HELL THIS COMPANY STILL EXISTS. PLEASE BRING DOWN THIS COMPANY.

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