Mobikwik — user id is disabled without any reason

Address:74 Vallabh Nagar flats, Bapunagar Charasta, Ahmedabad, Gujarat, 380024
Website:m.mobikwik.com

I was trying to do a irctc payment from my mobikwik account & all of a sudden the payment got deducted & than all of a sudden the account got disabled & the money got stuck & i've been trying to contact them but it seems like it's impossible to get hold of them. And there is no email regarding the disabled account in my mails. I am seriously concerned like why & what the hell is going on?
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Fraud in debit card transaction showing that amount deducted of rs20000.
the fraud is shown as mobikwik51969 on[protected]: 11.38.10

the bank statement shown as zes*mobikwik.

please help in getting back the money . It occured with hdfc debit card transaction .
This occured in bangalore -Karnataka.

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    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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