Mobikwik — vodafone prepaid mobile recharge of rs. 500/- failed.

I am a legal practioner. I had paid rs. 500/- to mobikwik wallet for recharging vodafone prepaid account. The amount was debited to my bank account however, the same was not updated to my mobikwik account. I tried to check my mobikwik history. It is showing minus balance and invoice is also not generating. It is showing the "invoice is not found."

Details of the transaction are as under:

Date of transaction jun 15, 2018 11:29am
Paid from card (#orderid:56ea7e8f72075)
Transaction id: 56ea7e8f72075
₹ 500 invoice

You are therefore requested to take quick action in this regard as early as possible.