Mobikwik Wallet — amount deducted but recharge not done and deducted amount not refund

Address:	Dhar, Madhya Pradesh, 454775
Website:	m.mobikwik.com

Respected sir/madam,
I recharged my number [protected] on 27/01/2018 but amount deducted and recharge not received. I talked idea cellular but they said to we are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further. Then i called customer care of mobikwik but all the given numbers not reachable and online customer care of mobikwik also not connecting. And online customer care ticket no is 7768234 and 7744434 of mobikwik find the attached transition i'd[protected] i recharged [protected] number by 398 plan.
But recharge not done idea account.
Please solve that problem as soon as possible.
My running mobile number [protected]