Mobikwik — Wallet balance disappeared

Address:

Thane, Maharashtra, 401504

My mobikwik wallet account balance showing nill from 12/04/2017 but before this date balance was showing rs 91/-
on above date in transaction history was showing bank refund but still date amount was not credited in my bank account I complaint afterward several times in mobikwik customer care but complaint was not executed to solve my problem now transaction history also disappeared of this amount
please look into the matter and take necessary action regarding this
my mobile number is [protected]