Mobikwik — Wallet to bank Transfer is pending but deducted from Wallet

Hi Team,

This is regarding the wallet transfer of amount Rs 15557.55 to my Bank account on 24th April 2022. But the same is deducted from my Mobiwik Wallet but not credited to my Bank account and the same is showing in Pending status in my Mobiwik transaction history, the Invoice is also not available for the same. I have tried to raise this request on the Help section and as per the automatic reply it was mentioned that the Refund will be credited back to my wallet within 5-7 working days. And now it is more then 25 days but still it is not credited back to my account. And whenever I tried to communicate on the Help section again for the same query it shows a message that your previous request is in the review process. I have also tried to call on the customer care center between 09 AM to 08 PM but no one picks the call and a recording is played that our customer care executive is busy in taking huge call volume. It will take more time than usual, but no response is from customer care number. And I have also tried to email to the nodel officer but every time they say that we are in rigorous follow up with the concerned team to get your concern resolved at the earliest. Kindly help to resolve the issue on priority and let me know when I will get my money back in my wallet.
The ticket no is 24831967.