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[Resolved]  Mobikwik — Zip bill/ Refund money/ PG transaction

I've paid the Due bill of 4868.67 in time (20.09.21) and the payment status said successful (Order Id[protected] yet my zip account hasn't been updated also I've got charged with rs/- 200 penalty. Also, in my transaction history there is now a transaction of the same amount as PG transaction Later I've received an email stating my bill payment was unsuccessful and now I'm locked out of my MobiKwik wallet app because of the Zip bill, I have raised a request for my situation but my ticket isn't solved yet and I can't use my wallet app if I not clear the bill again, please help me here because I didn't get my refund to the original bank account even after 24hrs of the incident.
This is unexpected from MobiKwik and is frustrating, I need your assistance in this ASAP
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Sep 23, 2021
Complaint marked as Resolved 
Do not share your OTP or any credentials to any one over the phone, I've been tried out by 5 different calls pretending to be a MobiKwik customer support team member, only raise tickets for your problems in MobiKwik app or website, they resolved my case within 48 hrs. Thanks.
Mobikwik customer support has been notified about the posted complaint.
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I made a payment to myntra from mobiwik directly from upi which was attached to my account but my money was deducted and myntra cancelled the order as they did not receive the payment. I need my refund now.

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