[Resolved]  Micromax A57 Ninja 3 — COMPANY CHEATING WITH CONSUMERS

Address:

Hyderabad, Andhra Pradesh

FROM : SYED ALI ASGHAR- mobile no. [protected]

H.No 18-7-198/E/18/A/1, AMAN NAGAR-B, TALAB KATTA, HYDERABAD- PIN:500002(A.P)

EMAIL ID: [protected]@HOTMAIL.COM or [protected]@YAHOO.COM


Respected Sir,

I am herewith lodging this complaint against an Indian mobile Company by name MICROMAX MOBILES.
Sir, I purchased a mobile handset of Model Micromax A57 Ninja-3 handset on[protected] @ Rs.4800/- from a local dealer at Hyderabad city.(purchase receipt & warranty card is held with me, if needed I can send its scan copies to you)

The summary of complaint is : On third day o[censored]sage I found that the handset is hanging up almost three or four times a day, and when I drag out the battery and again re insert it, then it starts as usual, due to time shortage I could not visit the service centre but after that I went to the service centre (on[protected] and demand for replacement of it but the employees of the centre told me that if I was approach with in a week then it was replaced, I agreed with them and deposited handset ( scan copy of service centre receipts is herewith attached) for repairing they told me that the handset will be returned in next day but they did not return it till 15 days(mentioning the reason that the motherboard is not in stock and we have to wait till its receive from the company). but when I warned them to approach before consumer forum they returned it in two days (after 15 days) AS IT IS (they did not repair it).

Also I was in contact with micromax mobile company concerned team on emails they also replied me that very soon my problem will be solved.but they failed to solve my problem in time... I have their emails replies, if needed I will send it to you also...

I am facing the same problem as it was before deposited. Again I called them mentioning that they did not replace its motherboard and returned " AS IT IS", then they again advised me to deposited the handset for some days.Sir, I purchased this phone for my use and not to kept with the serive centre all the time.

Sir, I observed at the service centre that daily, 5 to 7 customers are complaining the same defect of handset and I asked them they are telling that since 2 months the service centre employees saying that the handset is not ready.( Your team can inspect the service centre and observe how many customers are facing problems.

Hence I want my amount(Rs.4800/-)back with compensation from the company as this model is not proper manufactured that's why every handset of same model occurs the hangup problem as well the battery backup problem.In fact, the company is cheating with the people and it should be published in every newspapers, so that other people will be aware with this handsets.....

Looking forward with a hope from your side... please take necessary action against the company and needed I can approach to your court anywhere in hyderabad city.

Company's authorised service centre Name and address: MOBITECH, G-11, DIAMOND TOWERS, BESIDE TAJ TRI STAR HOTEL, S.D. ROAD, SECUNDERABAD-A.P PHONE No.[protected]-27845365, [protected].....( the other person who is responsible for supply of components, Mr. Venkat of Chennai his mobile no. [protected]) He also cheated with me by saying that the motherboard is changed and my mobile is OK now.