[Resolved]  Motorola Defy Mini Xt321 — FAULTY MOBILE SET HAS BEEN PROVIDED

Address:

South 24 Parganas, West Bengal

I had bought a Motorola Mobile Set (MODEL : DEFY MINI XT321) [IMEI1:[protected], IMEI2:[protected]} from "Spice retail Ltd.", 227 diamond harbor road, behala - 700034. Kolkata (West Bengal). (TIN : [protected]) on 25.08.2012 in Rs.11400/-. After a week time its get hanged and not get started. I submitted to Authorised Motorola Service Center at Behala Chowrasta (behind blind school) on 03.09.12. After a week time they gave me my mobile set back that some part & software needed to upgrade. But again its causing problem like system hang and turning off automatically. On 12.12.2012 I submitted once again to service center at behala as phone is not getting started only boot up screen is showing. The JOB Sheet no is - MO-MI-12/00209 Dtd-12/12/12. Then after 2 days he says again parts needed to be replaced and it will took 10 days time. I contacted the Motorola Help Line no.[protected] and book my complain for needing of replacement of the set as in last 3 months its get serviced ample number of times. The complaint no. is[protected]. They said they will resolve the issue within 48 working hours (not 2 days but 6 days (week) time). When I contacted today they are telling an another week time is required and they will send parts which is currently not available. I requested I need a replacement as I am harassed with motorola service and my business getting affected due to using such faulty hand set provided by them.

Please help I am came to pune now for next three months and I feel cheated by motorola company by providing such faulty sets.

Regards
Vikram Pandey
(MOB:[protected])