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[Resolved]  Rediff Shopping (Sarf Trading) — Delivered a Dead - Sony Xperia V Waterproof SmartPhone White

I need to register a complaint where the delivered product is defective. I tried to charge the phone but its not switching ON. I asked replacement for this product

I have already discussed this with the Seller and Rediff Customer Support on phone. But their response has helped
They asked to send an email and they would respond but havent heard from them with the process of replacement or refund.

I have already spent my time and money on this, and I cant afford to spend any more.

Details of Order# 8037218

Please advice what can be done for this issue
Complaint marked as Resolved 
seller gave replacement and rediff provided delayed refund the process was too slow didnt even recall that i had posted this here but anyways thanks
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

As per the Rediffshopping resolution given to em by a long delayed eMail
have already reshipped the product
confirmed with the seller that its delivered too

Called Customer support, spoke with Nilesh, of rediff for updates as I had sent multiple eMails to know the status
But they only repeat just one thing 'they would respond within 48hrs so wait for the email'

Spoke with 'Rakesh Ogale' asked him to give details of who would be responsible if i dont receive the product by Saturday, he told he is responsible and refused to give any more details and hung up the call.

I wish to file a complaint on RediffShopping and Sarf Trading, thus need help to do so.

Attached the copy of the re-shipment that i had sent.
The refund of the same is pending too which I believe with this slow and lazy process is difficult to get. Need Advice...

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    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    2%
    Complaints
    1650
    Pending
    0
    Resolved
    37
    phone
    +91 22 6182 0000
    +91 22 2444 9144
    +91 22 6182 0200
    location
    1st Floor, Mahalaxmi Engineering Estate, L. J. 1st Cross Road, Mahim (W), Mumbai, Maharashtra, India - 400016