[Resolved]  Wickedleak Inc — Cheated and faulty device

Address:	Bangalore, Karnataka
Website:	www.wickedleak.org/

Hi,

I had purchased a Phablet on[protected] through Wickedleak Shopping (Mumbai) online, the details of the device is as below:
Device: Wammy Titan 2 5.3 inch Android 4.2 Quad Core Phablet.
Order # 002472

On 23-Jun-2013, the phone dies (doesn’t power on, doesn’t even charge) and I had to ship it to them (Mumbai) by paying the courier charges myself (which is as per their policy). Before sending the phone I checked online and found that they cheat people using one of their policy which says that if they find that there is no issue with the device then the customer has to pay 20% of the device cost, hence I had taken a video of the issue of my device which was dead before sending as I did not wanted to take any chances.
Wickedleak had informed me to send the device only on 26-Jun-2013, my phone was with me dead for 3 days and I had tried to charge my phone & tried to power it on hundreds of time but it did not help.
I shipped my phone through DTDC on 26-Jun-2013 & wickedleak got my phone on 27-Jun-2013 and on 28-Jun-2013 I got a call from their technical team stating that the phone does not have any issue (which was as per the feedback from the other customers - they tried to cheat me) and I have to pay the shipping charges, for which I clearly said that I has taken a video before shipping the phone so there is no way that the phone did not have any issue, then he started telling me that he may talk to someone & wave-off the shipping charges and when I stressed that the phone was dead and to check it thoroughly, he agreed to keep the phone under observation for one day and call me back before shipping (which did not happen as nobody called me back).
Since in my case their policy does not apply there is no way that I have to pay anything and they have to bare the shipping charges which did not happen, which means that I had to also pay the return shipping charges as well, they kept on lying that there was no issue with the phone & they said it in a way that they did a favor to me by not charging 20% of the device cost.
Since now I know how big cheat they are and how cheap tricks they play, I recorded another video o[censored]npacking my phone and testing - during this I found that they had changed the original battery of my phone & I am sure which is why my phone was dead (I have pics of the original battery which was sent to them & the one they sent was different battery).
Moreover they say that they do not care about the video proof that I have regarding my phone's issue and they are denying the fact that the fixed the issue [They say "Irrespective of the video that you had captured we had clearly mentioned in the earlier mail that you will be liable to be paying 20% of the total product value and accepting the same you had sent back the device. Please note that the case stands closed from our end as there is no issue with the device and we had communicated to you about the payment of charges on Non-Replication of the Issue."] - when they say “in the earlier mail that you will be liable to be paying 20% of the total product value and accepting the same you had sent back the device.” They are referring to an e-mail which was sent to me before I shipped the phone and let me tell you that I had not told them that I have taken a video proof as it not necessary at that time.
Now I see that my phone's menu touch button doesn't glow when I touch it.
They kept on harassing me stating that the phone that I had sent did not have any issue (which means that I am lying & they don't care about the proof that I have - this clear hurts my honesty and integrity) when I asked them to compensate me for this inconvenience and harassment, they are telling lies and this shows their dishonesty and dis-integrity and proves that they are nothing but cheaters.
Now I have spent Rs.14,039 for the device + Rs.1000 courier charges and have a phone which still has issue that the menu touch button doesn't glow when I touch it.
I am done with them and need your help in getting rid of the relationship with them by returning their faulty device and get my full refund including the shipping charges that I had to unnecessarily pay since this is a faulty device (Rs.15,000 in total).

I can send you the video proofs and the pics if necessary (but also guide me how to send the files which are 1. 120MB, 2. 208MB, 3. 165MB and pics which would be less than 20 MB).

Appreciate your help in this regards.

Thanks & Regards,
Syed Sameer
Mobile No-[protected]
Alt Mobile No-[protected]