[Resolved]  Aircel - Mobile Telecommunication — Poor customer response and inaccurate billing

Address:

Chennai, Tamil Nadu

Hi,

This is regarding Aircel complaints - service request number: 1-[protected] & service request number: 1-[protected].

I have taken 10 connections (4 new connections with Aircel and 6 other connections changed to aircel through MNP) under my company CUG for the better quality and service in the month of July'12.

My 10 connections are covered under two family pooling 999 parent number ( and all the other number are charged for the child 100 plan under the family pooling 999 plan. Aircel Sales person has confirmed that I would be charged a rental of Rs.999 per family pooling parent connection and i would be getting 3600 Minutes free (including local, STD & incoming national roaming ) which would be shared by the relevant child connections (monthly rental of Rs.100 and additonal 100 minutes free per child connection). I am suprised to see that the plan proposed was not activated to any of my connections. Moreover the bill was not reflecting the plan which the Aircel Sales Person committed.

The CUG services has been charged in the bill, but CUG facility was not activated for any of my connections and moreover the CUG calls were billed in all the monthly bill.

For one my 10 connection, the incoming was not activated for the beginning (almost around 4 months).

The Aircel Chennai Appellate officer, committed that the resolution would be provided at the earliest and i would be getting the revised bills, but the Aircel team has barred my outgoing calls for all my 10 connections without sending the revised bills.

Hope this would be escalated to the right Aircel management to get us better service and also expect this issue to be addressed at the earliest.

Many Thanks.

Regards,
Haresh Kumar