Idea Cellular Limited, Mumbai — Meticulously Carved In-genuine Demand of IDEA Cellular Limited, Mumbai - Payment for services not availed thereof

Address:

Mumbai City, Maharashtra

This is to prey & apprise The Honorable Consumer Court / Forum at Mumbai of Highhandedness o[censored]nethical Professionalism at the end of Idea Mobile for the relentless pressure of making payment for the services not availed by the consumer.
The undersigned is currently having 2 No. of Post Paid Idea Mobile connections. The connections are within the purview of Corporate Plan, utilisation of the services thereof are being made good in good faith and in due course (In terms of consumption & Payment).
The relation with Idea Mobile started becoming problematic with their in-genuine demand for asking payment.
This is to bring to the kind notice of The Honorable Consumer Court / Forum that about 4 months back, I was approached by a boy (Idea Representative) in my office insisting for taking another post paid idea connection at par with the charges of my existing corporate connections. After having given the required documents, concerned representatives kept on calling / enquiring about my credentials for verification purpose only for more than 12 days. Incidentally, the No. for the new connection quoted was [protected].
It may be mentioned that almost 1 year old consumer with the same service provider i.e. Idea Cellular Ltd. remained on the mode of exploration of confirmation of his Credentials, that too with no change in the Address of Office / or Residence. While calling me on the 12th day, after having allocated the Mobile No. [protected], that too for the 8th time, a girl representative told me that Sir, this is confirmation call. I asked how many times you will be confirming my credentials? It was horrendously depressing and no less humiliating to note that after having given the No. and procuring all the relevant documents, an existing consumer with the same credentials would remain within the purview of further inquiry.
After having received the call on the 12th day and 8th time, I just happened to ask incidentally about the plan and again there was a quote of fallacy. "Sir, we have provided you the corporate plan". When I enquired about the plan, I was informed that the plan's monthly charge is Rs. 125/-. This was very amazing as at the time of providing the No., I was told that this is also within the corporate plan with Rs. 99/- p.m. Then I told her immediately and vehemently that I do not require the connection as I am using the corporate plans with Rs. 99/- of monthly charges. I also requested very categorically that I am not going to endorse this unprofessional fallacy and unethical anomaly. Therfore, I never used the No.
This is to bring to your kind notice that to the best of my knowledge, the usage of the No. never fructified. However, I have been receiving the bills thereof, surprisingly levied with late charges also. Since, I have not made any calls from this No., I have not paid any of the Bills. However, I also wish to apprise The Honorable Court that I have been paying for my existing 2 No. of connections in due course invariably and diligently.
A consumer is supposed to pay for his genuine consumption. Being a consumer, I have been paying for existing 2 No. of post paid corporate connections quite diligently. However, I am being pressurized to pay for the quantum of services not consumed and utilised by me at all. It may be mentioned that the demand of payment for the services unavailed by the consumer is not only against the ethics of financial dealings, but falls within the purview i[censored]nnecessary and unwarranted harassment of an innocent consumer.
While communicating through several mails to Idea, no solution has come up so far except raising the unacceptable demands for making payment time and again.
After having perused the communications with Idea Cellular Ltd., my 14 year old son of IX Grade observed very pathetically that “Dad, this is the way Business Houses implicate innocents in legal pursiuts.” Now I also feel convinced with the fact that probably these are the ways, unacceptable means and unethical attitude of garnering money of business houses like Idea Cellular Ltd., who leave no stone unturned to drag innocent consumers / customers for sake of their profit making motives.
I brought the state of affairs to the notice of Shri Shakeel Ahemad, an eastwhile Corporate Idea Representative, intermediating with whom I ascertained more than 50 No. of corporate connections for my Sr. officers at my office. Mr. Shakeel said that “Sir, this connection is being used by some fraudulent entity.” In one of my mails, I indicated the same to Idea. However, no inquiry has been made by the service provider in the matter.
After having become tired and perturbed beyond indescribable harassment being created by Idea Cellular Ltd., I was suggested by my family members to speak on certain Nos. appearing in the bill on random basis, so as to ascertain whether they know Alok Kumar Chaturvedi i.e. the complainant. Accordingly, I spoke on the following Nos., which are being detailed as under;
SL. No. Mobile Nos. Response Ascertained
1 [protected] Ms Taslim picked up the call and said that she was working with Idea and this No. was given by them. But neither I have received any call from Mr. Alok Kumar Chaturvedi (AKC) nor I know him. Unfortunately, Ms. Taslim also said that this is a popular practice of Idea Cellualar, who raises fake bills to the customers. Incidentally, she also said that she has resigned from Idea as they did not pay her as well as her peers the salary for the services rendered by them.
2 [protected] After having made calls for more than 5 times, there was no response.
3 [protected] Sampark Kshetra Se Baahur
4 [protected] Mr. Ayaan picked up the call and said that for the fist time I am receiving a call from you.
5 [protected] Mr. Siddique picked up the call and said that I am a carpenter and first time I am receiving your call.
6 [protected] Pl. check the No.
7 [protected] Mr. Jahid too said that I do not know any AKC and receiving your call for the very first time.
8 [protected] Band Aahey.
9 [protected] Pl. check the No. you have dialed
10 [protected] Sampark Kshetra Se Baahur
11 [protected] Was Ringing but no one picked up the call (showing in the bill as call made at night (at odd hours)
12 [protected] Pl. check the No. you have dialed. ( Bill is reflecting that on 27.06.2013 only I have made 8 No. of calls in only 1 hour.)
13 [protected] Pl. check the No. you have dialed
14 [protected] Shri Ram Naresh Sharma said that I have not received any call from AKC.

Surprising fact is that on one of the Nos. indicated in the bill, I have reportedly spoken on Mobile No.[protected] for 35 times (only) on 28.06.2013, followed by 21 times on 29.06.2013 and again 31 times on 30.06.2013 ! This is not the isolated No./ case. In fact there are so many Nos. whom I have never been associated with at all.
Consumer, whose credentials are engrossed in fallacy, courtesy Idea Cellular, is Alok Kumar Chaturvedi and Idea Cellular Ltd., courtesy themselves only, remains as the only institution full of tautologies. Quite contrary to the self proclaimed so called professional assertions of business behemoths like Idea Cellular, today I feel at the receiving end of such highhandedness of Idea Cellular.
Honorable consumer court, please permit me to express my grievances on 2 levels 1) I am being made and pressurized to make payment for the services, which I have not availed to the best my knowledge and understanding and 2) The Idea Cellular has been killing my precious time by raising unwarranted bills and making me write such lengthy communications.
After having a word with Ms. Taslim (Idea representative now stands resigned & indicated at Item No. 1 in the table indicated above.), I am of the firm view that this is not the isolated matter, wherein Idea Cellular is victimizing the undersigned. There may be several cases like this. I undertake to pay the whole amount, provided it is authenticated that I have made these calls. The Idea does appear to have the power and capacity to put the business and commercial principles of society as whole, wherein innocents can be charged as criminal offenders.
Such business houses have also a practice of making customers listen a recorded voice that ‘this communication is recorded for training and monitoring purposes.’ I also requested in one of my mails to Idea that kindly make me available the audio of last conversation, wherein I clearly communicated not to go with the connection as the same in not in tandem with my existing corporate connections and prima facie appear costlier, they did not act upon my request.
The complaint is being filed in the Honorable Consumer Court /forum for detailed enquiry on the recommendation of Shri Rohit Arya, Information Officer, Delhi Court, who assured the undersigned for a substantial enquiry and the required justice in the matter.
Sd./-
Alok Kumar Chaturvedi
A consumer.
Mobile No. [protected]
Tel (Res.[protected]
Tel. (Office[protected]
Emails: < [protected]@hotmail.com >
< [protected]@SIDBI.in >