[Resolved] Loop Mobile — Not activating Internet plan and lie about it

sachin.kale2

from Chennai, Tamil Nadu

Address:

Thane, Maharashtra

Hi,

I ported my mobile from idea to loop. At that time I clearly said that I want to have 2B-99 rs plan for internet as I had the same plan. Even repeatedly telling to the loop guys it was not activate. Now my mobile bill went to 2500+. You guys disconnected my cell and I lost contact for a day.

Now as usual I called to the customer care where I was told to pay 500 and give my complaint to the Loop galary. I paid 500 online and went to loop. There i was shocked when I was told to pay all the amount.

This has happened even after repeadedly confirming the data plan as I was using 2GB plan from previous service provider.

Please return me back my money by calculating the data plan from the start of my service.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sancheth suvarna

from Bengaluru, Karnataka

Loop Mobile — non activation of my billing service

i received a call from the loop mobile call center regarding a offer of a new plan in their billing service. i was satisfied with the offer and decided to go for it, the same day their document boy came to my residence, took all the documents + the activation fees (rs 300) and they told me that my service will be activated with in 48 hrs, its be almost a month now and my service is not yet been activated, and now they dont even accept my call when i try to call them.plzzz try and hepl me out with this matter...

sagar dumbre

from Mumbai, Maharashtra

i have submitted the necessary documents for my prepaid card activation but still my card has yet not been activated.i submitted the documents on 22nd september 2009 in the loop mobile gallery of dombivili(E).PLEASE TAKE THE NECESSARY ACTION OR ELSE I WILL HAVE TO DISCONNECT THE CONNECTION.

ramesh borwa

from Mumbai, Maharashtra

loop — not activated internet

dear sir
loop moblie offer me to recharge 89 rupees and get unlimited internet for a mounth,i am recharging my mobbile ,but internet not activate.when i am acces internet cut of 28 rupees and they not activat my internet and not refund my money back.
please do some help
my cel no.
[protected]

sachin.kale2

from Chennai, Tamil Nadu

When I took the email for complaint from the executive from loop galary on pokharan road 2 thane i got following reply.

Delivery to the following recipient failed permanently:

redressal.[protected]@loopmobile.in

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain loopmobile.in by mail.bplmail.com. [203.124.230.150].

The error that the other server returned was:
550 Unknown user

asn39

from Pune, Maharashtra

yes i m a prepaid user no [protected] my balance got deducted by 54 rs but net scheme nt activated instead some other scheme activated n i called customer service then said u will receive call from senior but i did nt

mjgala

from Mumbai, Maharashtra

Porting Rejected

I submitted my porting request from Loop to Vodafone before Loop services were stopped. I had cleared my bills. Still my Porting was rejected. Please help Number [protected]