[Resolved]  Matrix SIM Card — Fraud information

I WANTED TO CARRY A MATRIX SIM CARD TO BELGIUM & HOLLAND FOR MY PERSONAL SAFETY. I HAD REQUESTED THE SERVICE PROVIDER NOT TO ACTIVATE THE GPRS ON MY SIM, AND I DID NOT WANT ANY NETWORK CONNECTIONS LIKE THE FACEBOOK, WHATSAPP,E-MAIL OR BLACKBERRY SERVICES. I ONLY WANTED A PLAIN SIM FOR BOTH THESE COUNTRIES WHICH HAS FREE INCOMING CALLS, PAID SMS AND OUTGOING CALLS FOR MY SAFETY. I HAVE BEEN CARRYING THE MATRIX SIM TO MANY COUNTRIES LIKE HONGKONG , TAIWAN,THAILAND AND SO ON. MY HOLLAND SIM HAD NOMINAL PAYMENT ON IT AS I HARDLY USED IT. AS MOST HOTELS WERE WI-FI ENABLED MY BLACKBERRY COULD USE THE WI-FI SERVICES WHEN I WAS IN THE HOTEL ON MY PHONE TO CHECK THE E-MAILS, FACEBOOK ETC ON THE WI-FI. HOWEVER WHEN I RETURNED BACKED TO INDIA I WAS SHOCKED TO SEE THAT THE MATRIX HAS DEDUCTED RS 71,531.23/- FROM BY CREDIT CARD !!! THEY HAS SLYLY PUSHES IN A 'GPRS-ACTIVATED' SIM FOR BELGIUM AND ALL THE TIME I WAS USING THE HOTEL WI-FI ACTUALLY THE GPRS WAS BEEN IN USE WITHOUT MY KNOWLEDGE AS I KNEW THAT THE SIM WAS NON-GPRS. THIS IS SHOCKING AND THE COMPANY DID NOT REGRET ON THIS , NOR DID THE LOCAL DEALER.....I HAVE COMPLETELY LOST FAITH ON THIS CELLULAR MATRIX SERVICE AS THEY PROVIDED ME WITH SIM WHICH I DID NOT WANT RESULTING IN HUGH FINANCIAL LOSSES...
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Aug 13, 2020
Complaint marked as Resolved 
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