[Resolved]  Nokia 110 — Problem relating to Item of Game Folder

Address:

North 24 Parganas, West Bengal

Dear Sir,
I found on 14/12/12, two consecutive messages in my Mobile Inbox as follows :
Msg1 - “Thanks for downloading GLOFTGame from Airtel. You have been charged Rs 50.00.” -- Sender --AT-AIRINF
Msgs2- ‘Received’ -- Sender -- 55435

I understood that my little grandchild , perhaps, done this mischief, accidentally, in the item under Game
folder in Application Menu. It is also understood that this relates to game ‘Asphalt6 D…..’ [GAMELOFT]

On opening that Game, I noticed that it is still a Demo version.
On clicking Help -- Shows -- you should receive the unlocking key within 5 min.—Check Inbox.
But till today [17/12/12], No ‘unlocking key’ received. That Game is still in a Demo version.
My humble questions before you :
[A] Whether the AIRTEL, itself, or other third Party is involved in the management of such games.
[B] Since I am not able to use the services relating to that game , would it be unreasonable ,to hope,
to get back refund after deduction of service charges from your end, as I am not interested
for that game and sorry for inconvenience caused to your concern from our end.
[C] If not possible, inform me how & wherefrom that ‘unlocking key’ be received.

Given below my Mobile Details
NOKIA 110
Mob No : [protected]
SIM 1 --- IMEI - [protected]
SIM 2 --- IMEI - [protected]
Service Provider : AIRTEL

Expecting early response from you as received earlier case.
Thanking you.

Amalendu Maiti
B-17 Amarabati, Sodepur,North 24-Parganas, West Bengal, PIN 700110

Email : [protected]@gmail.com