[Resolved]  Rcom.co.in — Network issue not resolve in more than 3 Month

Address:

Patna, Bihar

Dear Sir,

Good Morning!

Network issue in Gardanibag area is yet not resove it is already taken more than 3 Months.

If you not able to resolve my issue then kindly confirm the same.

Network issue started from Gardanibag Road no 15

Gardanibag
Sadhanapuri
Near Euro KIids School
Patna-800002



Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________



-----Original Message-----
From: RCOMAppellateAuthority.Bihar <RCOMAppellateAuthority.[protected]@relianceada.com>
To: Ranjit Kumar <[protected]@aol.in>
Sent: Fri, 15 Feb 2013 3:32 pm
Subject: Re: Case ID[protected]


Dear Customer
This is with reference to your mail regarding Network Issue (MDN:[protected]) We regeret for the inconvenience caused to you in this regard.
As per feedback from our technical team, optimization is going on and the network problem is expected to be resolved soon.
Regards,
Appellate Team
Reliance
[protected]



Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.[protected]@relianceada.com
Cc: president.[protected]@relianceada.com, Rcomnodalofficer.[protected]@relianceada.com, customer.[protected]@relianceada.com, [protected]@relianceada.com, corporatecentre.[protected]@relianceada.com, rcom.[protected]@relianceada.com
Date: 02/15/2013 03:03 PM
Subject: Re: Case ID[protected]


[protected][protected][protected][protected]



Dear Sir,

Is it possible or not to resolve network issue???because case is already resolve by network team.
I want know if it not possible to resolve, kindly make me clear.So that i can port my number to different service provider.

I want a time line when it will be resolve atlist your team has to reply ornegative


Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________


-----Original Message-----
From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.bihar <rcomappellateauthority.[protected]@relianceada.com>
Cc: president.services <president.[protected]@relianceada.com>; Rcomnodalofficer.Bihar <Rcomnodalofficer.[protected]@relianceada.com>; customer.service <customer.[protected]@relianceada.com>; customercare <[protected]@relianceada.com>; corporatecentre.customercare <corporatecentre.[protected]@relianceada.com>
Sent: Wed, 13 Feb 2013 6:33 pm
Subject: Re: Case ID[protected]

HI,

Got call from Network team they are working on it,but sorry to inform problem is remain same.



Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________


-----Original Message-----
From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.bihar <rcomappellateauthority.[protected]@relianceada.Com>
Cc: president.services <president.[protected]@relianceada.com>; Rcomnodalofficer.Bihar <Rcomnodalofficer.[protected]@relianceada.com>; customer.service <customer.[protected]@relianceada.com>; customercare <[protected]@relianceada.com>; corporatecentre.customercare <corporatecentre.[protected]@relianceada.com>
Sent: Wed, Feb 13, 2013 12:28 pm
Subject: Re: Case ID[protected]

Hi,

Both call resolved with out any resolution i have not receive any call from Rcom team.

I have log two times complains but both call are resolve with out resolution.

I want know if it not possible to resolve, kindly make me clear.So that i can port my number to different service provider.

Case Details which log on given date...
Docket No/
Reference No Creation
Date Description Current
Status Expected
Resolution Time Reason
for Delay Revised
Resolution Time

[protected] 11-Feb-2013 13:31:06 Closed 5 Days

[protected] 29-Jan-2013 15:27:18 RIM Complaint Network-Coverage Closed 5 Days




Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________


-----Original Message-----
From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.bihar <rcomappellateauthority.[protected]@relianceada.Com>
Sent: Mon, Feb 11, 2013 1:43 pm
Subject: Case ID[protected]

Dear Raj Sir,

As per our telephonic discussion with you I have got case[protected]regarding network issue.

I.e Always network are searching in Gardanibag area Pin code 800002.

Network issue started from Gardanibag Road no-15.

Maximum issue in below area...

Gardanibag
Sadhanapuri
Near Euro KIids School
Patna-800002


If any assistance required from my side engineer can reach on @[protected]

Regards
Ranjit Kumar
[protected]

Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________