[Resolved]  Reliance Communications — false promises made by the retailer and inaction by reliance customer care

Address:

Mumbai City, Maharashtra

hi
i bought reliance gsm sim card([protected]) from reliance store in sakinaka in december. and i was promised that on purchase of sim card for rs 150 i will get the following offer:
1. 500 mb data usage for 3 months
2. 100 sms/ day local and std for 3 months
3. 30 paisa calling local and std for 3 months.

but in return i only got 500 mb data for the first month and 30 paisa calling for 3 months. but as promised no data was given for subsequent months and no free sms were given as well.

i launched 3 complaints[protected],,[protected],[protected] regarding this issue and was promised that i will be given all the benefits as requested. but always the message came that your request if processed and data benefits will be given to you shortly. but now the customer care says, " sorry we cant help you in this seems there was some miss communication and we are not responsible for that."

i have an issue with manner the issue was handled and also the fact that how come a reliance retailer cheat the customer and get away without any penalty and the only person suffering is the customer.
please look into this issue and help me with your expertise.

regards
shubham