[Resolved]  Reliance Communications — website misleading consumers

Address:

Gujarat

I have a prepaid reliance GSM service, and was quite satisfied with their services till recently.

On last 7th February 2013, I subscribed for GPRS services with a recharge of 47 Rs. Before getting the subscription, I checked their website and it mentioned clearly that a recharge of Rs 47 will be valid for 30 days.

However, today (on 20th February 2013), when I used GPRS, they deducted Rs 100 from my prepaid balance.

When I contacted customer care, I was informed that the plan validity was reduced to 10 days w.e.f. 25th January 2013. I asked them why they did not update their website until 7th Feb, and they replied that the website was not their responsibility !!!

Somebody please tell me, if maintaining the website is not a company's responsibility, then whose responsibility is it ??

I have had a good relation with Reliance Communications, but this event has forced me to change my views. I think Reliance is misguiding their consumers by not updating their website with correct information on time, and in this way, they are cheating their customers.

I will never use any more of their services nor will recommend them to any of my contacts.