Reliance Communications Limited — Poor service, not refunding balance money | |||
Sir, I brought reliance fixed line broad band connection for 4mbps speed. I disconnected same within 2 weeks of connection got active. As i have paid for 4mbps speed and paid for 3 month in advance, even after multiple complaints the speed was less than 1MBPS(reference speedtest.net). Now i'm seeking for my pending money after deduction of days i.e 2 weeks. I was informed that i should get it in 60 days of disconnection where as its already 80 days from days of disconnection but they are still not refunding money. PLS HELP. Was this information helpful? | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Broadband — poor service
I am a subscriber of Reliance Broadband Services and have a plan unlimited download for INR 999.00 per month.Ever since I got the connection there are technical problems, i.e. i cant log on to the net for a longer period of time, once it was for 4 consecutive days. Every time I call the customer service they say the same thing, "We are sorry for the inconvenience, your complaint will be forwarded to the concerned department, and they will call you within 24 hours" But they never call up and the problem remains indefinitely. However they are very prompt in billing. I never received a bill but they called me up and asked me if i have paid the bill. They promised to send me the bill by email, which they haven't done so far and the due date is nearing and if the bill is not paid, they will disconnect the service. I don't know whom to complain to, the customer service staff is not trained to handle such issues they merely forward the complaint to some "unknown" concerned department and we customers never hear from the concerned department.
I would n't recommend this service to anyone who is genuinely interested in having a proper service
Dr. George Thoduka